Submit a support ticket
Create a ticket for billing, access, or policy questions.
OpenHelp center
Get support for every run
Browse guides, policy explanations, and troubleshooting tips. Our support loop covers creators, fans, and rail partners around the clock, with escalation paths for high-priority incidents.
Check system status
Review platform uptime, payouts, and moderation queue health.
OpenBook creator office hours
Reserve time with the success team for launch or pricing strategy.
OpenKnowledge base
Dive into deep-dive articles and checklists tailored for creators, fans, and rail partners. Each collection links to templates, escalation forms, and the right contacts when you need a human hand.
Creator onboarding
Guides that help you clear verification, package your first drops, and protect your boundaries from day one.
- Eligibility & identity checklistDocuments, safety pledges, and response times for new applicants.
- Portfolio review standardsWhat our curators look for in consent, tone, and storytelling.
- Launch week playbookSeven-day outline covering teaser cadence, tier setup, and moderation gates.
Content & location safety
Stay within the lines with our glamour guidelines, location masking tips, and escalation paths.
- Tasteful glamour policyAllowed vs. disallowed shots, lingerie guidance, and consent metadata.
- Rail location privacyHow to obfuscate station signage, train numbers, and live movements.
- Reporting & appealsSteps if content is flagged, including review SLAs and escalation contacts.
Payments & compliance
Understand how money moves—payout cadence, tax forms, and dispute workflow for fans and creators.
- Payout schedule & currenciesSettlement times, supported currencies, and minimum balance rules.
- Tax documentationWhich forms we issue, how to update your legal entity, and deadlines.
- Handling chargebacksHow disputes are reviewed, evidence requirements, and resolution timelines.
Need a human right now?
Live support is available 24/7 for priority incidents and during rail operating hours for standard tickets. Response targets: 15 minutes for safety flags, 4 hours for payment issues, 24 hours for general queries. For emergencies on active rail property, contact the local operator first, then reach us with the incident number.